Ben LaycockDirector at Fan inc.
Fintech leader with 15 years of experience driving digital transformation, product innovation, and scalable financial solutions.
About
I'm a fintech leader with over 15 years of experience driving digital transformation, product innovation, and scalable financial solutions. I have a proven track record in leading complex implementations, enhancing digital banking experiences, and optimizing payment ecosystems.
At Fan inc., I'm leading the strategic direction and management of the first-ever NIL-enabled social platform exclusively for college athletes. I oversee product development, strategic partnerships, and investor relations while building a revolutionary ecosystem where athletes can monetize their Name, Image, and Likeness through direct fan engagement.
My expertise includes:
- →Strategic leadership of fintech product development and implementation
- →Successfully leading multiple credit union mergers and acquisitions
- →Designing and implementing innovative payment solutions
- →Building and leading high-performance technology teams
- →Creating seamless digital experiences that drive user engagement and revenue growth
I'm passionate about leveraging technology to improve financial accessibility and operational efficiency. Throughout my career at Texas Tech Credit Union and Fan inc., I've consistently transformed complex business challenges into exceptional user experiences.
Experience
Director
Fan inc.
Lubbock, Texas
Leading strategic initiatives and product development as Director at Fan inc.
Product Director
Texas Tech Credit Union
Lubbock, Texas
Directed product strategy and implementation, including overseeing the completion of a 30 million dollar credit union merger.
Member Experience Director
Texas Tech Credit Union
Lubbock, Texas
Led member experience initiatives, including the implementation of Glia's Digital Customer Service solution to enhance customer interactions across all channels.
Project Director
Texas Tech Credit Union
Lubbock, Texas
Managed multiple high-impact projects including Alkami Digital Banking Conversion, 8x8 Contact Center implementation, and various financial technology integrations.
Applications and Processing Manager
Texas Tech Credit Union
Lubbock, Texas
Oversaw applications and processing operations, including the implementation of iTMs, mobile banking conversion, and digital wallet integrations (Apple Pay, Android Pay, Samsung Pay).
Mobile Solutions
City Bank
Lubbock, Texas
Technologist in the digital banking space. Implementation and ongoing development of mobile products with the understanding of core banking systems. Pioneered mobile card management features, being first to market with the ability to turn debit cards on/off via a mobile device.
Skills
Key Projects
Leading the strategic direction and management of Fan inc., pioneering the first-ever NIL-enabled social platform exclusively for college athletes. Overseeing product development, strategic partnerships, and investor relations while building a revolutionary ecosystem where athletes can monetize their Name, Image, and Likeness through direct fan engagement.
Project and implementation lead on multiple credit union mergers, including a 30 million dollar acquisition.
Led the conversion to Alkami's digital banking platform, enhancing online and mobile banking services.
Implemented Glia's Digital Customer Service solution to bring the in-person experience to all customer interactions - whether they start online or on the phone.
Implemented 8x8's Contact Center and Work software and physical devices, improving communication infrastructure.
Rolled out the SimpleNexus mortgage platform, including online and mobile applications, disclosures, and other mortgage-related services.
Implemented HubSpot CMS, Service, and Marketing, including email automation, custom workflows, surveys, ticketing, and scheduling software.
Led implementation of mobile banking solutions and digital wallet integrations including Apple Pay, Google Pay, and Samsung Pay. Pioneered mobile card management features for controlling debit cards.
Oversaw the implementation of Interactive Teller Machines (iTMs), modernizing the credit union's service channels and enhancing member experiences through innovative banking technology.